Banking’s CX Digital Transformation: A 360 Degree View

Learn how banks are crafting customer-centric omnichannel experiences
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Today’s bank is a customer-centric one, and the core of customer relationships should be formed with personalized services, empathetic marketing, omnichannel delivery, and more. How are banks navigating changing customer expectations to deliver customer-centric omnichannel experiences to current customers and new prospects? 

At the 2021 Banking Transformation Forum, Pradeep Ananth, Hearsay’s VP of Client Services, joined a panel of banking professionals to discuss how to navigate this journey through changing customer expectations, on both the front and back ends.


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