It takes more than the right technology to transform how you do business. Our services are designed to provide the tools, expertise, and support needed to enhance client engagement, streamline operations, and drive optimal outcomes.
Flexible service menu
With decades of enterprise technology deployment experience, our team is uniquely qualified to help you create lasting value. From onboarding to ongoing support, our flexible menu of professional services will enable you to fully realize the value of your investments.
260K
Users successfully deployed & supported
75+
Client service experts
98%
Customer satisfaction score | 2023
Explore Hearsay's service offerings
01
Platform deployment and integration
Expedite time-to-value by leveraging our team’s proven expertise, best practice design, and implementation services. Whether you need advanced product configuration; third-party CRM, archive, or content management integration support; or help developing API solutions; our skilled team is ready to help.
02
Personalized 1:1 onboarding
Accelerate onboarding and adoption with the help of our team of dedicated customer advocates. One-on-one training catered to your user’s experience and comfort level help you achieve key goals—whether it’s connecting social networks, importing contacts, or implementing best practices.
03
Training and education
To boost adoption, usage, and performance, admins and field teams can access online education programs, in-person custom workshops, and social media content analysis and consultation. Extensive self-service materials offer up-to-date tutorials and best practices for Hearsay’s solutions.
Customer satisfaction score | January - December 2023
Technical support
Experienced experts proactively address and resolve challenges and empower users to optimize Hearsay technology. Our team of Product Specialists delivers the highest levels of customer satisfaction across multiple channels to ensure peace of mind and business continuity.
99%
Customer satisfaction score | Jan. - Dec. 2023
Value Consulting
Unlock additional value and program momentum with our in-house experts and advisors.
Compliance advisory
Compliance advisory
Digital transformation and value consulting
Digital transformation and value consulting
Content strategy & operations consulting
Content strategy & operations consulting
Premier services
Hearsay offers enhanced support across all aspects of our Services organization to drive sustained program value.
Tailored plans: Comprehensive training packages designed to meet your firm's unique needs
Ongoing value: Access to industry-leading experts to maximize program ROI
Enhanced support: Direct access to technical support experts for admins and end-users
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June 2020 -June 2021
97%
Customer satisfaction score
Advisory services
Compliance advisory
Digital transformation and value consulting
Content strategy & operations consulting
Managed services
Offload your most time-consuming, repetitive, yet necessary operational tasks, while leveraging Hearsay’s best practices with our outsourced marketing and compliance administration.
“Hearsay has helped us take the nearly impossible task of mobilizing the field to compliantly use social media, and make it a simple one. Hearsay makes training and execution so easy - their support is unparalleled. We love the Hearsay team!”
Sarah Thaman
CNO Financial, Bankers Life
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