Services

Maximize impact and accelerate time to value

Explore services
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We're here to partner with you

Drive successful outcomes

It takes more than the right technology to transform the way you do business. No matter where you are on your digital client-engagement journey, our Services organization is here to partner with you to drive successful outcomes.

Flexible menu of services

Combining years of enterprise technology deployment experience with a laser focus on driving change in the financial services and insurance world, our team is here to support you with a flexible menu of professional services that enable you to fully realize the value of your Hearsay investments.

Explore Hearsay's service offerings

01
Platform deployment and integration services
Expedite time-to-value by leveraging our team’s proven expertise, best practice design and implementation services. Whether you require advanced product configuration; integrations with third-party CRM, archive or content management systems; support and consulting in developing solutions against our APIs; our skilled team is adept at partnering with you in driving the success of your Hearsay program.
02
Personalized 1:1 onboarding services
Accelerate onboarding and adoption of your Hearsay solution with our team of dedicated customer advocates. One-to-one outreach calls to targeted users help accomplish your desired outcome—whether it’s connecting social networks, importing contacts, setting up the mobile app, enrolling in automated campaigns, implementing custom workflow scripts, or implementing best practices.
03
Training and Education services
To boost adoption, usage and performance, admins and field teams can access resources such as online education programs, in-person custom workshops, and social media content analysis and consultation, in order to effectively leverage digital selling for business growth. Customers can also access extensive self-service materials for up-to-date information, educational videos, and best practices for Hearsay’s solutions.
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97%

Customer satisfaction score | June 2020 - June 2021
Technical Support services
Our team of Product Specialists are on call to resolve technical issues in a timely manner and to the highest levels of customer satisfaction ensuring peace of mind and business continuity. Our Premier Success offerings are meant to address the most stringent SLAs that some of our enterprise customers need.

Advisory services

Unlock additional value and ensure program momentum by leveraging our expert resources.
Business woman sitting at table talking to two clients
Two customer service agents sitting at a desk

Managed services

Offload your most time-consuming, repetitive, yet necessary operational tasks, while leveraging Hearsay’s best practices with our outsourced marketing and compliance administration.
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June 2020 -June 2021

97%

Customer satisfaction score

Advisory services

Managed services

Offload your most time-consuming, repetitive, yet necessary operational tasks, while leveraging Hearsay’s best practices with our outsourced marketing and compliance administration.
“Hearsay has helped us take the nearly impossible task of mobilizing the field to compliantly use social media, and make it a simple one. Hearsay makes training and execution so easy - their support is unparalleled. We love the Hearsay team!”
Sarah Thaman
CNO Financial, Bankers Life