HEARSAY SERVICES

Maximize impact and accelerate time to value

Comprehensive support and expert solutions drive program success

Explore services
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Partners in success

Building long-term value

It takes more than the right technology to transform how you do business. Our services are designed to provide the tools, expertise, and support needed to enhance client engagement, streamline operations, and drive optimal outcomes.

Flexible service menu

With decades of enterprise technology deployment experience, our team is uniquely qualified to help you create lasting value. From onboarding to ongoing support, our flexible menu of professional services will enable you to fully realize the value of your investments.
Hearsay services

260K

Users successfully deployed & supported

75+

Client service experts

98%

Customer satisfaction score | 2023

Explore Hearsay's service offerings

01
Platform deployment and integration 
Expedite time-to-value by leveraging our team’s proven expertise, best practice design, and implementation services. Whether you need advanced product configuration; third-party CRM, archive, or content management integration support; or help developing API solutions; our skilled team is ready to help.
02
Personalized 1:1 onboarding
Accelerate onboarding and adoption with the help of our team of dedicated customer advocates. One-on-one training catered to your user’s experience and comfort level help you achieve key goals—whether it’s connecting social networks, importing contacts, or implementing best practices.
03
Training and education
To boost adoption, usage, and performance, admins and field teams can access online education programs, in-person custom workshops, and social media content analysis and consultation. Extensive self-service materials offer up-to-date tutorials and best practices for Hearsay’s solutions.
04
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99%

Customer satisfaction score | January - December 2023
Technical support
Experienced experts proactively address and resolve challenges and empower users to optimize Hearsay technology. Our team of Product Specialists delivers the highest levels of customer satisfaction across multiple channels to ensure peace of mind and business continuity.

99%

Customer satisfaction score | Jan. - Dec. 2023

Value Consulting

Unlock additional value and program momentum with our in-house experts and advisors.
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Premier services

Hearsay offers enhanced support across all aspects of our Services organization to drive sustained program value.

  • Tailored plans: Comprehensive training packages designed to meet your firm's unique needs
  • Ongoing value: Access to industry-leading experts to maximize program ROI
  • Enhanced support: Direct access to technical support experts for admins and end-users
SUBTITLE HERE

June 2020 -June 2021

97%

Customer satisfaction score

Advisory services

Managed services

Offload your most time-consuming, repetitive, yet necessary operational tasks, while leveraging Hearsay’s best practices with our outsourced marketing and compliance administration.
“Hearsay has helped us take the nearly impossible task of mobilizing the field to compliantly use social media, and make it a simple one. Hearsay makes training and execution so easy - their support is unparalleled. We love the Hearsay team!”
Sarah Thaman
CNO Financial, Bankers Life