It takes more than the right technology to transform the way you do business. No matter where you are on your digital client-engagement journey, our Services organization is here to partner with you to drive successful outcomes.
Flexible menu of services
Combining years of enterprise technology deployment experience with a laser focus on driving change in the financial services and insurance world, our team is here to support you with a flexible menu of professional services that enable you to fully realize the value of your Hearsay investments.
Explore Hearsay's service offerings
01
Platform deployment and integration services
Expedite time-to-value by leveraging our team’s proven expertise, best practice design and implementation services. Whether you require advanced product configuration; integrations with third-party CRM, archive or content management systems; support and consulting in developing solutions against our APIs; our skilled team is adept at partnering with you in driving the success of your Hearsay program.
02
Personalized 1:1 onboarding services
Accelerate onboarding and adoption of your Hearsay solution with our team of dedicated customer advocates. One-to-one outreach calls to targeted users help accomplish your desired outcome—whether it’s connecting social networks, importing contacts, setting up the mobile app, enrolling in automated campaigns, implementing custom workflow scripts, or implementing best practices.
03
Training and Education services
To boost adoption, usage and performance, admins and field teams can access resources such as online education programs, in-person custom workshops, and social media content analysis and consultation. Customers can also access extensive self-service materials for up-to-date information, educational videos, and best practices for Hearsay’s solutions.
Customer satisfaction score | January - December 2022
Technical Support services
Our team of Product Specialists are on call to resolve technical issues in a timely manner and to the highest levels of customer satisfaction ensuring peace of mind and business continuity. Our Premier Success offerings are meant to address the most stringent SLAs that some of our enterprise customers need.
98%
Customer satisfaction score | Jan. - Dec. 2022
Advisory services
Unlock additional value and ensure program momentum by leveraging our expert resources.
Compliance advisory
Compliance advisory
Proactively implement the most up-to-date best practices, solutions and resources by relying on our in-house experts for discovery and risk assessment, compliance and supervision training, and analytics and reporting.
Digital transformation and value consulting
Digital transformation and value consulting
Analyze program value and quantify ROI provided by revenue gains, operational efficiencies and risk mitigation.
Content strategy & operations consulting
Content strategy & operations consulting
Ensure content is created around a cohesive content strategy—with key metrics defined—to maximize engagement.
Managed services
Offload your most time-consuming, repetitive, yet necessary operational tasks, while leveraging Hearsay’s best practices with our outsourced marketing and compliance administration.
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June 2020 -June 2021
97%
Customer satisfaction score
Advisory services
Compliance advisory
Proactively implement the most up-to-date best practices, solutions and resources by relying on our in-house experts for discovery and risk assessment, compliance and supervision training, and analytics and reporting.
Digital transformation and value consulting
Analyze program value and quantify ROI provided by revenue gains, operational efficiencies and risk mitigation.
Content strategy & operations consulting
Ensure content is created around a cohesive content strategy—with key metrics defined—to maximize engagement.
Managed services
Offload your most time-consuming, repetitive, yet necessary operational tasks, while leveraging Hearsay’s best practices with our outsourced marketing and compliance administration.
“Hearsay has helped us take the nearly impossible task of mobilizing the field to compliantly use social media, and make it a simple one. Hearsay makes training and execution so easy - their support is unparalleled. We love the Hearsay team!”
Sarah Thaman
CNO Financial, Bankers Life
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