Hearsay Systems 2024 Finserv Compliance Study Uncovers Challenges Amid Tough Regulatory Environment

The elite gathering featured leaders from Edward Jones, Wells Fargo, New York Life, BlackRock, American Family Insurance, and more

SAN FRANCISCO – April 24, 2024 – Hearsay Systems, the trusted global leader in digital client engagement for the financial services industry, today announced that it held its 12th annual Hearsay Summit April 15-17 at the Essex House in New York City. Sponsored by LinkedIn, leaders at the intersection of financial services and technology convened to brainstorm, network, and learn. Through two days of motivating keynotes, engaging panel discussions, and interactive breakout sessions, attendees from 60 leading financial firms uncovered new ideas to elevate their firm’s digital engagement programs, particularly in light of compliance challenges and the rise of AI.

This year’s 30 customer speakers included industry experts and visionaries from Edward Jones, Wells Fargo, American Family Insurance, Ameriprise Financial, BlackRock, Co-operators, and many more. 

One highlight was Hearsay Co-founder and Executive Chairperson and CEO of AI at Salesforce Clara Shih’s fireside chat with David Chubak, Head of Branch Development and U.S. Business Unit at Edward Jones. This wide-ranging conversation covered AI, leadership principles, and digital and organizational transformation.

“This year’s Summit was our biggest and best yet. The energy and excitement for refining existing practices and innovating to tackle new challenges was palpable,” said Leslie Leach, Chief Marketing & Strategy Officer of Hearsay Systems. “Between evolving regulations, changing customer engagement preferences, and integrating responsible AI into financial services, keeping pace can be overwhelming for many organizations. This tight-knit community understands that the industry and its firms work better when we collaborate to find new solutions. I am thrilled that Hearsay Summit offers such a space.”

Recognizing Innovation 

In addition to Summit programming, each year Hearsay honors select companies for their accomplishments. The Hearsay Awards program celebrates financial services leaders who use Hearsay to elevate the customer experience and deliver outstanding value to clients. Category winners were selected by a panel of judges based on the creativity, impact, and business value of their Hearsay use case. 

The 2024 Hearsay Award Winners are:

• Networking Ninja (Outstanding growth in Hearsay Social network connections): Michele Weisman, JPMorgan Asset Management
• Fast Fingers (Fastest response time on Hearsay Relate/Actions): John Heidrich, Allstate
• Sites Superstar (Outstanding lead generation using Hearsay Sites): Mike Bruno, Co-operators
• Exceptional Engagement (Outstanding Hearsay Social engagement)
  • Dan Hart and Khrista Trerotola, National Life Group
  • Edie De Phillips, Wells Fargo Home Lending